- Built for E-Commerce & Logistics Teams
Voice AI for E-Commerce & Logistics
Automate order tracking, delivery coordination, customer support, and proactive outreach with Voice AI for E-Commerce & Logistics — reducing support tickets, accelerating fulfilment, and improving customer experience at scale.
See VoxaOS in action — free demo, no credit card
Enterprise grade • Secure & compliant • Setup in days
40%
Lower Support Volume
25%
Faster Issue Resolution
30%
Higher Customer Satisfaction
- Live Hiring Campaign
3,142 Candidates Screened & Qualified
40% Faster Time-to-Hire
- +22% interview show-up rate
Trusted by leading banks NBFCs
- Business Impact
Turn order chaos into automated customer workflows
VoxaOS delivers AI automation for e-commerce and logistics operations, handling shipment inquiries, order updates, returns coordination, and proactive delivery communication — without expanding support teams.
24/7 Virtual Support Agent
Instantly answer order status, delivery ETA, returns, and refund queries.
Smart Order Routing & Scheduling
Automatically coordinate couriers, warehouse actions, and reschedules.
Proactive Delivery Notifications
Send shipping updates, delay alerts, and proof-of-delivery confirmations.
Operational Visibility & Reporting
Generate real-time summaries across orders, deliveries, returns, and agent performance.
Voice AI across the e-commerce & logistics lifecycle
Automate inbound support, fulfilment coordination, and post-delivery engagement with enterprise-grade voice & chat automation.
Order Support
AI Voice Assistants for Order Tracking & Customer Queries
Instantly resolve shipment status, delivery timelines, refunds, and return requests.
- Automated order lookup
- Delivery ETA updates
- Returns initiation
- Refund status handling
Delivery Coordination
AI Voice Assistants for Dispatch & Courier Scheduling
Coordinate drivers, warehouse teams, and customer availability automatically.
- Courier scheduling
- Failed delivery recovery
- Rescheduling automation
- Proof-of-delivery confirmation
Returns & Exchanges
AI Voice Assistants for Returns Processing
Handle reverse logistics with automated pickup scheduling and status updates.
- Return pickup booking
- Exchange coordination
- Refund notifications
- Warehouse sync
Post-Delivery Engagement
AI Voice Assistants for Retention & Feedback
Re-engage customers after delivery to improve loyalty and reduce churn.
- Delivery feedback calls
- Reorder reminders
- Loyalty outreach
- Customer satisfaction surveys
Enterprise-Grade Protection
Designed to meet enterprise security, compliance, and data privacy standards from day one.
SOC 2 Certified
Independently audited to ensure the highest standards of security, availability, and confidentiality.
Encryption & Access
End-to-end encryption with strict role-based access controls to keep your data protected.
ISO 27001 Compliant
Aligned with globally recognized information security management standards.
Data Residency
Choose where your data is stored to meet regional and regulatory requirements.
Retention & Redaction
Control how long data is retained and automatically redact sensitive information.
Identity & Access
Fine-grained identity management with role-based permissions and secure authentication.
Monitoring & IR
Continuous monitoring with incident response processes to detect and act on threats fast.
- Integrations
Integrates Seamlessly With Your Existing Stack
VoxaOS connects effortlessly with the tools you already use, so you can deploy AI without disrupting your operations.
CRM & Customer Systems
Sync conversations, customer context, and outcomes directly into your CRM in real time.
Communication Channels
Plug into voice, chat, WhatsApp, web, and email from a single orchestration layer.
APIs & Custom Workflows
Use flexible APIs to integrate VoxaOS with internal tools, databases, and business logic.
Trusted by Top-Performing Brokerages
Built for finance and banking industry with security, compliance and integration at the core
improved."
Start Transforming Your Enterprise Experience Today
Join 1000+ leading enterprises using VoxaOS to automate support increase sales and delight customer at scale
Get Started in Minutes
Book a demo and see VoxaOS in action for your use case
- No Credit card
- 14-day-free-trial
- Cancel anytime